Implementation Engineer, Customer Support
New
B
BitwardenIdentity Security
We're looking for someone located in the U.S.Full-TimeMiddle
Salary100,000 - 140,000 USD per year
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Job Details
- Languages
- English
- Required Skills
- DockerBashKubernetesRESTful APIsLinux
Requirements
- Excellent English and grammar skills
- Strong problem-solving abilities and communication skills
- Proven experience in project planning and individual time management
- Experience in a previous technical position (e.g., Systems Engineer, Implementation Engineer, DevOps Engineer, IT Infrastructure Engineer)
- Ability and desire to work in an all-remote environment
- Familiarity with server and cloud technologies such as Linux, Windows, macOS, Docker, Kubernetes, and Podman
- Knowledge of network infrastructure (DNS, TCP/IP, HTTP, SMTP) and security (TLS/SSL, PKI)
- Experience with identity management systems like Active Directory, LDAP, Azure Entra ID, Okta, or Google Workspace
- Understanding of SSO implementation (SAML, OpenID Connect) and SCIM solutions
- Proficiency with scripting tools like Bash and PowerShell
- Experience with cloud platforms (GCP, AWS, Azure) and database/API concepts (SQL, RESTful APIs)
Responsibilities
- Function as a Subject Matter Expert (SME) for Bitwarden and the entire product portfolio
- Lead proof-of-concept trials with customers, new deployments, and/or integrations of Bitwarden containerized services
- Advise customers on industry best practices for the full stack of Bitwarden
- Work with enterprise customers to solve issues and identify future solutions
- Provide guidance for customer implementations, technology stack integrations, and general security
- Collaborate with Sales, Engineering, and Product associates
- Plan, develop, and present live technical product demonstrations
- Document and share customer feedback to help improve products
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