Account Expert
New
O
OmnisendE-commerce SaaS
Malaysia / Thailand / Indonesia / Japan / Myanmar / Philippines / Vietnam / Hong Kong / Taiwan / MacauFull-TimeMiddle
SalaryGross salary starting from 1800 EUR/month based on experience + commission depending on individual results.
Apply NowOpens the employer's application page
Job Details
- Languages
- English and Chinese
- Experience
- 1-2 years
- Required Skills
- Project ManagementDigital MarketingCustomer SuccessSaaSHubSpot
Requirements
- 1-2 years of experience in a customer success-related role.
- Fluency in English and Chinese.
- Understanding of digital marketing metrics (opens, clicks, conversions).
- Proven track record of creative problem-solving.
- Experience discussing business and sales topics during renewal or cancellation conversations.
- Excellent communication skills via chat, phone, video conference, and email.
- Proficiency with WeChat.
- Strong time management and independent working ability.
- Experience with Slack, Zoom, Intercom, Mixpanel, Hubspot, and G-Suite.
- Experience in e-commerce, SaaS, project management, or marketing (preferred).
Responsibilities
- Establish yourself as a trusted advisor for top-tier customers.
- Develop revenue-focused digital marketing strategies with merchants.
- Lead client onboarding, including contact migration and campaign setup.
- Provide ongoing strategic guidance and timely responses to client inquiries.
- Review customer dashboards and provide best practices to achieve business goals.
- Communicate product updates and features to merchants.
- Conduct QBRs and establish quarterly objectives.
- Document troubleshooting and platform resolution steps.
- Provide actionable feedback to Product and Engineering teams.
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