Customer Solutions Consultant, Ada Accelerate
A
AdaAI Customer Service
Remote - United KingdomFull-TimeMiddle
Salary not disclosed
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Job Details
- Experience
- 2+ years
- Required Skills
- Artificial IntelligenceData AnalysisSalesforceShopifyRESTful APIsCustomer SuccessSaaSHubSpotZendesk
Requirements
- 2+ years of experience in Customer Success, strategy, management, implementation, or technology consulting.
- Experience in a scaled customer success model is preferred.
- Working knowledge of APIs.
- Understanding of SaaS platforms (e.g., Shopify, Salesforce, Zendesk, Hubspot).
- Excellent communication and presentation skills.
- Ability to explain technical concepts to non-technical audiences.
- Strong interpersonal skills to engage with technical and non-technical stakeholders.
- Analytical curiosity and data-driven mindset.
- Ability to thrive in ambiguity and manage multiple competing priorities.
Responsibilities
- Provide customer success and support to SMB and MME customers through inquiry resolution and AI advisory.
- Leverage internal tools and AI automations to surface actionable customer insights at scale.
- Design and execute automated and human-touch engagement strategies to drive revenue and retention.
- Handle escalated customer success inquiries and facilitate syncs as required.
- Identify at-risk customers and implement personalized engagement strategies.
- Host ad-hoc meetings, Q&A sessions, and live support at scale.
- Collaborate cross-functionally with Product, Engineering, Marketing, and Sales to drive goals and product feedback.
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