IT Support Engineer / IT Support Technician
A
AlongsideIT Services
PortugalPart-TimeMiddle
Salary not disclosed
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Job Details
- Languages
- English
- Experience
- 2-4 years of experience in IT Support, Helpdesk L2 or similar roles
- Required Skills
- Troubleshooting
Requirements
- 2-4 years of experience in IT Support, Helpdesk L2 or similar roles
- Hands-on experience supporting Microsoft 365 environments
- Good troubleshooting and problem-solving skills
- Ability to work independently and provide effective support remotely
- Good communication skills
- Strong level of English
- Proactive and service-oriented approach
- Experience with Mimecast (nice to have)
- Experience with NinjaOne or other RMM platforms (nice to have)
- Experience with Cyber Essentials (nice to have)
- Experience with Microsoft Defender (nice to have)
- Experience with endpoint and device management (nice to have)
Responsibilities
- Provide remote support to users in a Microsoft 365 environment.
- Provide support for Outlook, Teams, Office and Microsoft Defender.
- Manage users and permissions.
- Troubleshoot day-to-day IT issues.
- Set up and configure new PCs and software.
- Provide support for email security solutions, namely Mimecast.
- Remotely monitor endpoints using RMM tools, ideally NinjaOne.
- Support hardware management and ordering.
- Document basic IT processes.
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