Operations Administrator
New
A
AutoScale VenturesProxy Infrastructure
Philippines, 9:00 AM- 5:00 PM (PST)Full-TimeMiddle
SalaryPHP 35,000 - PHP 50,000 per month
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Job Details
- Languages
- English
- Experience
- 2+ years
- Required Skills
- Google WorkspaceSlackAccount ManagementCustomer support
Requirements
- 2+ years of experience in customer support, operations, administration, or account management.
- Excellent written and verbal English communication skills.
- Strong organizational, multitasking, and time-management abilities.
- Comfortable communicating with customers via phone, email, chat, and ticketing systems.
- Proficiency in using Google Workspace, Slack, spreadsheets, and task management software.
- Strong attention to detail and ability to work independently in a remote environment.
Responsibilities
- Provide support through phone, live chat, email, and ticketing systems.
- Manage account-related inquiries, billing concerns, subscription changes, and troubleshooting.
- Execute operational tasks such as customer onboarding, cancellations, and renewals.
- Track and update work progress using ClickUp, Slack, and internal dashboards.
- Assist with billing activities including payment verification, invoices, and refunds.
- Coordinate with vendors, manage partner outreach, and perform supplier research.
- Maintain and update standard operating procedures (SOPs), templates, and reports.
- Identify process gaps and share recommendations for operational improvements.
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