Virtual Assistant / Operations & Client Support
New
D
D2BRelocation and Logistics
Manila, Philippines, New Zealand Business HoursContractMiddle
Salary45,000 - 60,000 PHP per month
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Job Details
- Languages
- English
- Required Skills
- Operations ManagementGoogle WorkspaceData entry
Requirements
- Proven track record as a Virtual Assistant, Executive Assistant, Operations Coordinator, or Senior Administrator in a service-based business.
- Exceptional written and spoken English proficiency.
- Professional, empathetic phone manner suitable for sensitive client interactions.
- Hands-on experience with Microsoft 365 or Google Workspace.
- Proficiency in cloud-based document management and spreadsheets.
- Demonstrated experience coordinating service logistics, schedules, and appointments.
- Strong familiarity with CRM platforms and digital task-tracking systems.
- High precision in data entry and record keeping.
- Prior experience using Monday.com in an operational setup preferred.
- Experience using Connecteam for workforce scheduling preferred.
- Understanding of New Zealand or Australian business culture preferred.
- Background in removals, logistics, real estate, or aged care industries preferred.
Responsibilities
- Monitor and manage incoming client email channels, ensuring rapid and professional responses.
- Handle inbound phone inquiries with a compassionate, reassuring tone.
- Coordinate relocation and estate-clearing jobs between clients and field teams.
- Maintain the CRM and task lists to ensure projects progress from contact to completion.
- Prepare and follow up on client quotes to facilitate accurate resource allocation.
- Administer Monday.com boards and workflows as the central source of operational data.
- Assist with staff scheduling and time-tracking administration using Connecteam.
- Provide calendar and document management support to the Christchurch franchisee.
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