Senior Customer Support Engineer
New
T
TalentCloud GroupSoftware, Developer Infrastructure
United KingdomFull-TimeSenior
Salary not disclosed
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Job Details
- Required Skills
- AWSPythonCloud ComputingGCPKubernetesAzureDevOpsDistributed SystemsTechnical support
Requirements
- Strong experience in a customer‑facing technical support, DevOps, SRE, or infrastructure‑focused role
- Solid proficiency in Python or a similar programming language
- Hands‑on experience with Kubernetes and managing workloads in cloud environments (AWS, GCP, or Azure)
- Ability to troubleshoot distributed systems, cloud services, and backend components
- Excellent communication skills and the ability to translate complex technical topics into clear explanations
- Familiarity with modern search, data, or database technologies is a plus
- A proactive, ownership‑driven mindset and comfort working in a fast‑moving environment
Responsibilities
- Act as the primary technical contact for customers across EMEA
- Diagnose and resolve complex issues spanning infrastructure, cloud environments, and backend systems
- Investigate customer‑reported problems, reproduce scenarios, and collaborate with engineering to drive resolutions
- Help customers get the most out of the platform by providing best‑practice guidance and technical recommendations
- Communicate clearly with both technical and non‑technical stakeholders
- Work closely with engineering and product teams to escalate issues and influence product improvements
- Contribute to internal tooling, workflows, and automation to streamline support operations
- Create and maintain high‑quality documentation for internal teams and customers
- Participate in an on‑call rotation to ensure timely responses to critical issues
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