Professional Services Engineer, 911 Systems
New
A
AxonPublic Safety Technology
Fully remote within the United StatesFull-TimeSenior
Salary$88,200 - $135,240 USD
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Job Details
- Experience
- 8+ years
- Required Skills
- AWSProject Management
Requirements
- Bachelor's degree in a technical field or equivalent experience.
- 8+ years of experience in a technical role related to VoIP (e.g., PBX, Call Center).
- Proven knowledge of AWS cloud infrastructure.
- Proven experience in planning, executing, and delivering complex projects.
- Strong communication, interpersonal, and conflict-resolution skills.
- Ability to manage multiple priorities and work effectively under pressure.
- Excellent analytical and problem-solving skills.
- Experience with network infrastructure, including routers, firewalls, and the OSI model.
- Ability to travel up to 50% of the time.
Responsibilities
- Plan, design, and execute end-to-end deployment projects for our cloud call-handling solutions.
- Work closely with customers to understand their needs and ensure successful implementations.
- Provide advanced technical training and knowledge transfer to customers throughout the deployment process.
- Collaborate with engineering teams on complex technical solutions and troubleshooting.
- Provide ongoing support during deployment, including working after hours on installations and post-implementation assistance.
- Continuously improve our deployment processes and documentation to ensure efficiency and scalability.
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