Head of Operations
New
D
Dearest CareHealthtech / Healthcare
Remote; we have a distributed culture, mainly working out of the Americas timezone., Americas timezoneFull-TimeManager
Salary$225/yr - $245k/yr
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Job Details
- Experience
- 7+ years in operations at a telehealth, tech enabled care, or consumer healthtech company
- Required Skills
- Data AnalysisOperations Management
Requirements
- 7+ years in operations at a telehealth, tech-enabled care, or consumer healthtech company.
- Proven experience leading function leaders.
- Direct experience owning a patient funnel and managing stage-by-stage conversion rates.
- Experience running high-volume contact center or care operations including staffing models and QA.
- Direct experience with RCM, credentialing, or payer enrollment.
- Strong data-driven approach with the ability to identify and fix operational breakdowns.
- Ability to thrive in high-ambiguity, high-velocity, early-stage environments.
- Excellent communication skills suitable for stakeholders ranging from patients to contracting leads.
- AI-native mindset with experience deploying AI in operational settings.
Responsibilities
- Manage clinical operations, RCM, sales, growth, quality, compliance, finance, and HR through a defined operating rhythm.
- Drive unit economics, including CAC, cost to serve, contribution margin, and LTV by cohort.
- Optimize gross margin by identifying and closing leaks across the funnel, care delivery, and RCM.
- Own the full patient journey from first contact through onboarding, encounters, engagement, and retention.
- Partner with tech and product teams to integrate AI into operational workflows including call QA, RCM, and documentation.
- Establish and maintain capacity, staffing models, service levels, and productivity standards for advocate operations.
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