Strategic Account Manager
New
F
FingerprintFraud Detection
Remote, anywhere in the US.Full-TimeSenior
Salary$122,000 - $165,000 (OTE $163,000 - $220,000)
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Job Details
- Experience
- 7-10+ years
- Required Skills
- SalesforceCustomer SuccessGoogle WorkspaceSlackAccount Management
Requirements
- 7-10+ years in Account Management, Strategic Customer Success, or Enterprise Sales, ideally in B2B SaaS.
- Proven experience managing large, complex enterprise or strategic accounts with multi-stakeholder buying groups.
- Strong track record of renewals, expansions, and long-term account growth.
- Experience working in highly technical products or platforms (e.g., developer tools, security, fraud, infrastructure, data).
- Proficiency with macOS.
- Comfort working fully remotely using tools such as Slack, Google Workspace, and Zoom.
Responsibilities
- Own the end-to-end commercial relationship for strategic accounts, including renewals, expansions, pricing discussions, and contract negotiations.
- Develop and maintain multi-year account plans that align customer business goals with Fingerprint's product roadmap and value proposition.
- Drive Net Revenue Retention (NRR) through proactive expansion, upsell, and cross-sell motions.
- Identify and qualify new expansion opportunities across products, features, teams, regions, and use cases.
- Build trusted relationships with senior decision-makers and economic buyers within each account.
- Act as a senior point of escalation for commercial and relationship-driven issues.
- Own renewal and expansion forecasting for assigned accounts while maintaining high pipeline accuracy in Salesforce.
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