Associate - Deal Desk (Night Shift)
J
JobgetherSales Operations
Mumbai, India, 7 PM to 4 AM IST night shiftFull-TimeMiddle
Salary not disclosed
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Job Details
- Required Skills
- Data AnalysisSalesforce
Requirements
- Bachelor’s degree or equivalent professional experience.
- Strong analytical and problem-solving capabilities.
- Excellent written and verbal communication skills.
- Strong interpersonal and relationship-building skills.
- High attention to detail and ability to manage multiple requests in a fast-paced environment.
- Proficiency with Salesforce (SFDC) and familiarity with Configure, Price, Quote (CPQ) systems.
- Experience with Zuora is preferred.
- Ability to work collaboratively with cross-functional teams.
- Strong ownership mindset and commercial awareness.
- Availability to work the 7 PM to 4 AM IST night shift.
- Ability to work remotely while being based in Mumbai, India.
Responsibilities
- Serve as a trusted advisor to Sales teams on deal policies, including pricing, contract terms, product configurations, and approval requirements.
- Support the complete customer lifecycle from lead and quote creation through renewals and up-sells.
- Monitor and manage the Deal Desk queue to prioritize requests and meet service-level expectations.
- Coordinate deals through internal approval processes with Sales Leadership, Legal, Accounting, Billing, and Product.
- Review deal structures to identify risks, policy gaps, or compliance issues.
- Identify and implement improvements to sales policies, processes, workflows, and systems.
- Create and maintain Salesforce reports, sales dashboards, and performance metrics.
- Communicate complex commercial concepts clearly to stakeholders across the organization.
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