Coordenação de Experiência e Engajamento de Alunos
New
J
JobgetherEducation
BrazilFull-TimeManager
Salary not disclosed
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Job Details
- Experience
- At least 1 year of experience in a leadership position
- Required Skills
- Project ManagementData AnalysisPeople Management
Requirements
- At least 1 year of experience in a leadership position, with demonstrated ability to guide teams and drive performance.
- Experience in people management and project management, including prioritization, execution, and stakeholder coordination.
- Previous experience working with customer or student engagement journeys and developing initiatives to improve the overall experience.
- Strong analytical mindset, with the ability to interpret experience and engagement indicators and translate insights into practical actions.
- Excellent communication and collaboration skills, with the ability to work effectively across Product, Marketing, Sales, and other internal teams.
- Strategic and customer-centric approach, combined with hands-on execution and a strong focus on continuous improvement.
- Experience in the education sector is desirable.
- Practical knowledge of SendFlow and ActiveCampaign is a plus.
Responsibilities
- Lead the student experience team strategically, prioritizing high performance, strong delivery, team development, and alignment with organizational culture.
- Ensure a consistently positive and memorable student experience throughout the journey across B2C products, including undergraduate programs, postgraduate programs, MBAs, professional certifications, recorded courses, and events.
- Act as a bridge between students and internal teams such as Product, Marketing, and Sales, gathering feedback and identifying opportunities for improvement.
- Map the student journey and develop strategies to improve the experience at every stage of the relationship with the product.
- Review and approve communication journeys and engagement campaigns, ensuring they are aligned with each stage of the student journey, the appropriate tone of voice, and business objectives.
- Monitor experience and engagement indicators such as satisfaction, class participation, retention, and repurchase, using tools including satisfaction surveys, NPS, and data analysis.
- Propose and implement initiatives to optimize the customer journey, strengthen engagement, and increase customer lifetime value through improvements to products, services, support, and communication.
- Plan and execute student engagement and delight initiatives in collaboration with cross-functional teams.
- Conduct research and interact directly with students to understand their expectations, needs, motivations, and preferences.
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