Customer Success Manager - EMEA
New
S
StorylyMobile Marketing Technology
EMEAFull-TimeMiddle
Salary not disclosed
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Job Details
- Languages
- English, Hebrew
- Experience
- At least 2 years experience in customer success and customer onboarding process
- Required Skills
- Google AnalyticsFirebaseMicrosoft ExcelRESTful APIsCustomer SuccessAccount Management
Requirements
- At least 2 years of experience in customer success and customer onboarding processes.
- 2 or more years of experience working at mobile attribution partners (MMPs), mobile engagement analytics vendors, or e-commerce retail apps.
- Native-level communication skills in English and Hebrew.
- Technical familiarity with SDKs, APIs, engagement metrics, and mobile user segmentation.
- Proficiency in Excel.
- Experience using mobile analytic tools such as Google Analytics, Firebase, Amplitude, Braze, or CleverTap.
- Experience with creative strategy building and product use case development.
- Strong organizational skills with a proactive approach to account management.
- Experience improving in-app user engagement for mobile applications.
- Excellent written and verbal communication skills.
Responsibilities
- Achieve zero churn with assigned customer accounts.
- Proactively monitor customer activity via the Storyly dashboard to identify opportunities for value maximization.
- Design and present custom product demonstrations and proof-of-concept slide decks.
- Manage the end-to-end customer lifecycle, including follow-ups and custom problem-solving.
- Analyze performance data using tools like Google Analytics, Firebase, Mixpanel, and Amplitude to provide actionable insights.
- Actively track and resolve customer inquiries via Intercom, escalating technical issues to the appropriate internal teams.
- Create and share best-practice use cases for Storyly features to inspire current and potential customers.
- Represent Storyly at industry events and conduct customer site visits when necessary.
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