Director of Customer Success, APAC
New
S
SeeqIndustrial Software
Candidate should be located in Malaysia or SingaporeFull-TimeDirector
Salary not disclosed
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Job Details
- Experience
- 7-10 years of people management experience; Minimum of 10 years experience working in Enterprise Software
- Required Skills
- People ManagementStakeholder managementCustomer SuccessSaaS
Requirements
- 7-10 years of people management experience.
- Minimum of 10 years experience working in Enterprise Software.
- Understanding of Enterprise SaaS business motions and customer lifecycle.
- Proven customer management skills with enterprise customers.
- Experience in process manufacturing industries: O&G, Chemicals, Pharma, Power, MMM.
- Experience working with advanced analytics platforms in manufacturing environments.
- Able to work in a fast-paced scale-up environment.
- Ability to develop working relationships at all levels of management.
- Bachelor’s degree, MBA or equivalent experience preferred.
Responsibilities
- Develop and execute customer success strategies aligned with company goals and customer objectives.
- Lead and manage a team of customer success managers and analytics engineers.
- Manage the business to key KPIs including Gross Retention (GRR), NRR, and Expansions Targets.
- Build and maintain strong relationships with key customers as a trusted advisor.
- Recruit and develop new team members.
- Analyze customer performance data to identify trends and optimize processes.
- Communicate strategies and data effectively through presentations and business reviews.
- Resolve conflicts, challenges, and customer escalations.
- Foster cross-functional collaboration with sales, marketing, and operations.
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