Customer Support Specialist
H
HedepyMental Health
CzechiaContractMiddle
Salary1,100 CZK per day
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Job Details
- Languages
- Native Czech or Slovak, English B2+
- Experience
- 1+ years
- Required Skills
- Account ManagementCustomer support
Requirements
- Native Czech speaker (or Slovak) with full fluency for complex, sensitive client conversations.
- English at B2+ level for internal documentation, meetings, and 1-on-1s.
- 1+ years of experience in proactive phone outreach, telesales, or active account management.
- Comfortable with proactive calling, not just replying to messages.
- Proven ability to work fully remotely and independently using ticketing and task tools.
- Track record of handling high-emotion or distressed customer interactions with empathy.
- Active use of AI tools (e.g., ChatGPT, Claude, Perplexity, Gemini) in daily workflow.
Responsibilities
- Resolve client and therapist requests over chat and email from start to finish.
- Make proactive outbound calls to gather feedback, guide clients toward booking, and turn interest into sessions.
- Handle emotionally sensitive conversations with care for clients in vulnerable moments.
- Maintain localized Czech content and fine-tune AI support agents for complex, high-empathy cases.
- Identify recurring issues and provide feedback to improve support processes.
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