Associate QA Consultant, Amazon Connect / Contact Center QA
New
J
JobgetherCloud Contact Center
IndiaContractEntry
Salary not disclosed
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Job Details
- Experience
- 1–2 years of professional QA/testing experience or at least 6 months of paid QA internship experience.
- Required Skills
- AWSJiraAPI testingPostman
Requirements
- 1–2 years of professional QA/testing experience or at least 6 months of paid QA internship experience.
- Strong understanding of software testing fundamentals, including functional, regression, integration, and end-to-end testing.
- Basic knowledge of test case creation, execution, defect management, and standard QA processes.
- Basic understanding of APIs with hands-on experience using Postman or a comparable API testing tool.
- Basic understanding of cloud technologies, preferably AWS.
- Ability to understand business requirements and translate them into clear and effective test scenarios.
- Strong analytical and problem-solving skills, with attention to detail and a quality-focused mindset.
- Good written and verbal communication skills.
- Willingness to learn Amazon Connect, contact center technologies, Salesforce, AWS, and AI-driven testing.
Responsibilities
- Support functional, integration, regression, and end-to-end testing across Amazon Connect contact center solutions.
- Test Amazon Connect Contact Flows, queues, routing configurations, agent workflows, IVR, and self-service journeys.
- Execute API tests using Postman or similar tools and validate requests, responses, and data mapping.
- Assist with Salesforce Service Cloud Voice integrations, including CTI, screen pops, and Omni-Channel.
- Create and execute test cases based on requirements, user stories, and IVR designs.
- Log and track defects in Jira or similar tools and participate in defect triage and retesting.
- Support SIT, regression, UAT, and release-readiness activities with clear testing documentation.
- Develop familiarity with QA automation and support voice/IVR automation using tools like Cyara, Empirix Hammer, or Bespoken.
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