SME Product Manager (Travel Platforms)
New
K
KensingtonTravel Technology
For candidates based in Toronto, this is a hybrid position that currently requires two days per week onsite at our office located at 2 Queen St. E, Toronto, ON. Out-of-province candidates will be considered for a fully remote arrangement.Full-TimeMiddle
Salary$65,000 to $75,000
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Job Details
- Required Skills
- Business AnalysisData AnalysisProduct ManagementJiraConfluence
Requirements
- Experience in product management, business analysis, or a similar business-side role working with travel, hospitality, or similar platforms.
- Skilled at facilitating requirements sessions and writing requirements, user stories, and acceptance criteria technical teams can build from.
- Technical product fluency to translate business needs into structured requirements and hold credible conversations with technical teams.
- Experience analyzing business processes and recommending improvements beyond documenting requests.
- Strong problem-solving skills, comfortable using performance data to inform priorities.
- Strong organizational skills, able to manage multiple requests and deadlines at once.
- Clear communicator, able to translate business needs for technical teams and technical detail for business teams.
- Fluency in tagging and metadata structure and its role in discovery, reporting, and personalization.
- Comfortable using AI tools day-to-day, and curious about where AI could help the business get more from the platform.
- Familiarity with tools like Jira, Confluence, CMS platforms, and reporting tools.
- Background in travel technology, booking systems, or internal commercial platforms is a plus.
Responsibilities
- Run working sessions with Product, Merchandising, Sales, and Procurement Operations to gather, clarify, and confirm business requirements.
- Write clear, complete product requirements, user stories, and acceptance criteria the technical team builds from.
- Analyze how the business builds, sells, and promotes travel product, mapping current and future state to recommend better ways to use the platform.
- Assess requests against system constraints, surfacing trade-offs and feasibility questions to the business.
- Help prioritize competing requests, balancing user impact, feasibility, and business goals.
- Lead smaller initiatives from intake through delivery, coordinating dependencies and flagging risks early.
- Serve as the day-to-day point of contact with the technical product team, tracking requests through to delivery and validating delivered work against requirements.
- Advocate for intuitive design and tagging structures that support how the business sells product and how clients discover it.
- Stay aware of platform changes outside this scope that could affect the business, and communicate proactively across teams.
- Maintain documentation and support change communication, onboarding, and adoption for platform updates.
- Use AI to work more efficiently, and identify where AI could help the business get more from the platform.
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