Care Navigation and Benefits Specialist
8
86BordersHealthcare Social Work
United States, Monday - Friday, 8:30am - 4:30pm CSTFull-TimeMiddle
Salary not disclosed
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Job Details
- Experience
- 5+ years
- Required Skills
- EHR
Requirements
- 5+ years of experience as a clinical social worker, care coordinator, care navigator or similar field
- 1+ years of experience working remotely
- Demonstrated progressive program management experience
- Experience working directly with Veterans and/or within the VA system
- Knowledge of VA healthcare, veteran benefits/resources, behavioral health, and social determinants of health (SDOH)
- Experience working with medically and/or behavioral health complex populations
- Dedicated home office for remote work
- Strong interpersonal, communication, collaborative, and problem-solving skills
- Experience working with members over the phone and by text message
- Experience documenting case notes in a care management or electronic health record platform
- Experience with motivational interviewing
Responsibilities
- Assist in developing veteran specific care coordination workflows and processes
- Help establish guidelines for complex cases and escalations
- Identify appropriate scopes for non-clinical care coordinators, nurses, and social workers
- Serve as a resource regarding VA healthcare, benefits, and veteran specific services
- Provide benefits education and connect veterans to appropriate resources
- Provide guidance on complex veteran cases and assist with referrals
- Partner with leadership to develop veteran-specific training programs
- Educate team members on VA healthcare and navigation barriers
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