Operations Program Manager
A
AXON NetworksNetwork Operations
Canada, Coordinate globally distributed stakeholders and work across time zonesContractSenior
Salary55 - 80 CAD per hour
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Job Details
- Experience
- 7+ years of program or project management experience, including at least 3 years coordinating technical operations, cloud, network, telecom, SaaS or production-service activities
- Required Skills
- Project ManagementJiraChange ManagementConfluenceRisk Management
Requirements
- 7+ years of program or project management experience, including at least 3 years coordinating technical operations, cloud, network, telecom, SaaS or production-service activities.
- Demonstrated ownership of complex cross-functional schedules involving external customers and multiple internal technical teams.
- Experience maintaining integrated plans, global calendars, resource forecasts, dependencies, risk registers, decisions, action logs and executive status reporting.
- Strong understanding of production change, maintenance, deployment or release coordination, including readiness, implementation, validation, rollback and closure.
- Exceptional written and verbal communication with the judgment to tailor updates for customers, executives, program managers and technical responders.
- Proven ability to influence without authority, resolve competing priorities, hold owners accountable and escalate constructively with evidence and options.
- Strong organization and attention to detail across concurrent activities, regions and time zones.
- Experience with project/program tools, change-management systems, shared calendars, dashboards and collaboration platforms.
- Experience with Jira, Jira Service Management, Confluence, Smartsheet, Microsoft Project, Monday.com, Asana or comparable planning and workflow platforms.
- Bachelor’s degree in business, engineering, information technology or a related field, or equivalent practical experience.
Responsibilities
- Own the integrated schedule and coordination process for planned operational activities across regions, customers, services and technical teams.
- Maintain one authoritative global calendar that shows activity windows, customer commitments, resource assignments, dependencies, conflicts, risk and status.
- Drive each activity from intake through readiness, execution, validation, customer handoff and closure using clear milestones and accountable owners.
- Align Support, NOC, SRE, DevOps, Engineering and other required resources without taking over their technical decisions or people-management responsibilities.
- Provide leaders, customers and delivery teams with timely, accurate visibility into the forward schedule, capacity constraints, risks, decisions and outcomes.
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