Client Support & Scheduling Specialist
P
PavagoClient Support
Based in Latin America; Source API remote eligibility restrictions: Costa Rica, U.S. Business HoursFull-TimeMiddle
Salary not disclosed
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Job Details
- Languages
- Fluent, professional English with a clear or neutral accent
- Required Skills
- Customer serviceHubSpotCRM
Requirements
- Based in Latin America
- Fluent, professional English with a clear or neutral accent
- Strong and confident phone communication skills
- Experience in appointment setting, customer service, scheduling, client support, or administrative coordination
- Experience using CRM systems
- Strong organizational and multitasking ability
- Excellent follow-up discipline
- Strong written communication skills
- Comfortable managing multiple leads and appointments simultaneously
- Able to work during U.S. business hours
- Reliable remote work setup and internet connection
Responsibilities
- Handle inbound and outbound calls professionally and confidently
- Respond quickly to new leads and client inquiries
- Conduct consistent follow-up with prospects and qualify them according to company criteria
- Own the scheduling process and coordinate availability across calendars
- Maintain accurate and organized lead records inside the CRM
- Communicate professionally through phone and email to guide prospects through next steps
- Support day-to-day administrative coordination and operational workflows
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