Client Success Manager, Legal (Profitability)

New

IntappLegal Technology

Remote or Hybrid (US)Full-TimeMiddle

Salary not disclosed

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Job Details

5+ years of experience in client success serving professional services firms, ideally in the legal industry.
Experience using adoption and usage data to drive structured, playbook-driven outreach programs.
Ability to build product proficiency quickly and continue learning new solutions over time.
Exposure or experience with Intapp Time and Billstream or the timekeeping, billing, and profitability domain in law or professional service firms.
Strong consultative and communication skills: ability to listen carefully and influence.
Strong analytical skills and ability to synthesize input from multiple sources into clear client-facing recommendations.
Resourceful problem-solver with results orientation and strong time management discipline.
Bachelor’s degree required.

Monitor adoption data, usage trends, health and engagement signals across a tier of legal clients to identify where proactive outreach will drive retention and value.
Execute data-triggered success plays—structured, repeatable outreach motions tied to usage milestones, risk signals, or renewal timing—to drive adoption and retention at scale.
Leverage skills, expertise, and client feedback to identify and build new success plays to drive incremental value for our clients.
Serve as a responsive point of contact for client inquiries, advising on product usage, configuration, and best practices.
Build proficiency in an initial Intapp solution, then progressively expand expertise across the broader Intapp product suite.
Consult with clients post-deployment to ensure they capitalize on available solution features and that implemented solutions meet their organizational needs.

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