Bridge Client Success Manager
New
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The N2 CompanyPublishing
This is a fully remote position.Full-TimeMiddle
Salary52,000 - 55,000 USD per year
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Job Details
- Required Skills
- Data AnalysisAccount ManagementCRM
Requirements
- Experience managing mid-market or enterprise B2B service clients in a remote environment.
- Experience owning post-sale relationships and acting as the primary strategic point of contact.
- Leadership experience in client onboarding, discovery, and expectation-setting for services delivery.
- Knowledge of CRM systems for B2B services (monday.com) and account health tracking.
- Experience running recurring status calls, QBRs, and reviews focused on business outcomes.
- Experience supporting renewals, expansions, and long-term account growth through value demonstration.
- Ability to perform data analysis and reporting on service performance, SLAs, and client outcomes.
- Experience resolving escalations and maintaining client confidence during delivery challenges.
- Proficiency in virtual communication and presentation tools like Zoom and Aircall.
Responsibilities
- Build and grow strong client relationships by delivering excellent service across N2’s print and digital platforms.
- Serve as the primary point of contact for clients and Area Directors, ensuring clear communication and a smooth client experience.
- Lead client onboarding by gathering assets and coordinating campaign setup to ensure successful and timely launches.
- Maintain accurate CRM and billing records, updating notes and resolving payment or account issues as needed.
- Drive client retention and growth by renewing partnerships, identifying upsell or cross-sell opportunities, and proactively addressing potential cancellations.
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