Bridge Client Success Manager
New
T
The N2 CompanyPublishing
This is a fully remote position.Full-TimeMiddle
Salary52,000 - 55,000 USD per year
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Job Details
- Required Skills
- Data AnalysisAccount ManagementCRM
Requirements
- Experience managing mid-market or enterprise B2B service clients in a remote environment.
- Experience owning post-sale relationships and acting as the primary strategic point of contact.
- Experience in client onboarding, discovery, and expectation-setting for services delivery.
- Experience running recurring status calls, QBRs, and reviews focused on business outcomes.
- Experience supporting renewals, expansions, and long-term account growth through value demonstration.
- Proficiency in CRM systems for B2B services (monday.com).
- Ability to perform data analysis and reporting on service performance and client outcomes.
- Experience with contract management including renewals and cross-sells.
- Strong virtual communication and presentation skills using Zoom, Aircall, and email.
- Ability to manage process documentation, playbooks, and service workflows.
- Skill in risk identification and escalation management.
Responsibilities
- Build and grow strong client relationships by delivering excellent service across print and digital platforms.
- Serve as the primary point of contact for clients and Area Directors.
- Lead client onboarding by gathering assets and coordinating campaign setup.
- Maintain accurate CRM and billing records, updating notes and resolving payment or account issues.
- Drive client retention and growth by renewing partnerships, identifying upsell or cross-sell opportunities, and proactively addressing potential cancellations.
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