Bridge Client Success Manager
New
T
The N2 CompanyPublishing
Remote, Experience working across time zones with distributed internal teams and clients.Full-TimeMiddle
Salary52,000 - 55,000 USD per year
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Job Details
- Required Skills
- Data AnalysisAccount ManagementCRM
Requirements
- Experience managing mid-market or enterprise B2B service clients in a remote environment.
- Knowledge of client account management for ongoing service engagements and retainers.
- Proficiency with CRM systems for B2B services (monday.com) and account health tracking.
- Experience with contract management including renewals, onboarding, cross-sells, and up-sells.
- Ability to perform data analysis and reporting on service performance, SLAs, and client outcomes.
- Experience with process documentation, playbooks, and service workflows.
- Proficiency in virtual communication and presentation tools like Zoom, Aircall, and email.
- Experience owning post-sale relationships and acting as the primary strategic point of contact.
- Experience running recurring status calls, QBRs, and reviews focused on business outcomes.
- Experience resolving escalations and maintaining client confidence.
Responsibilities
- Build and grow strong client relationships by delivering excellent service.
- Serve as the primary point of contact for clients and Area Directors.
- Lead client onboarding by gathering assets and coordinating campaign setup.
- Maintain accurate CRM and billing records, updating notes and resolving issues.
- Drive client retention and growth by renewing partnerships and identifying upsell or cross-sell opportunities.
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