Technical Analyst

New

CelerityUtilities Consulting

U.S. (Remote/ work from home eligible)Full-TimeSenior

Salary not disclosed

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Job Details

7+ years of experience in a Technical Analyst, Systems Analyst, or similar technical delivery role.
Hands-on experience implementing FSM or workforce management platforms (e.g., Salesforce Field Service, ServiceMax, IFS, Oracle, ClickSoftware).
Experience in the utilities industry (electric, gas, water) is strongly preferred.
Demonstrated experience across the full implementation lifecycle: requirements, design, build, test, deploy, and hypercare.
Background working in a consulting or systems integrator environment.
Strong technical analysis, problem-solving, and documentation skills.
Solid understanding of system integration concepts including APIs, middleware, and ETL.
Working knowledge of relational databases and SQL.
Familiarity with Agile (Scrum, SAFe) and Waterfall methodologies.
Proficiency with requirements management and defect tracking tools such as Jira, Azure DevOps, or ServiceNow.
Ability to travel to client sites domestically and internationally as needed.

Analyze and document detailed technical and functional requirements for FSM platform implementations.
Translate business needs into technical specifications, user stories, and functional design documents.
Support configuration of FSM platform components like scheduling rules, workflows, and dispatch logic.
Develop test plans, cases, and scripts, and lead SIT, UAT, and regression testing cycles.
Manage defect logging, tracking, and prioritization with development teams.
Assist in designing system integrations with GIS, OMS, ERP, CRM, and IoT platforms.
Support data migration tasks including mapping, cleansing, and validation.
Provide hypercare support for issue triage and resolution post-go-live.

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