Sales & Broker Lead Analyst, Individual Dental
New
C
Cigna HealthcareHealth Insurance
United StatesFull-TimeSenior
Salary not disclosed
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Job Details
- Experience
- 3+ years
- Required Skills
- AgileBusiness AnalysisData AnalysisMicrosoft ExcelStakeholder managementPowerPoint
Requirements
- 3+ years health insurance or dental operations experience
- Strong stakeholder management skills
- Experience identifying gaps and implementing solutions
- Data analysis capabilities involving large data sets
- Experience participating or leading a helpdesk
- Advanced capabilities with Microsoft Excel and Powerpoint
- Experience with dental products, particularly Mphasis Javellina (preferred)
- Experience in technology projects (preferred)
- Knowledge of broker operations (preferred)
- Agile project management experience (preferred)
- Cable broadband or fiber optic internet connection with at least 10Mbps download/5Mbps upload
Responsibilities
- Partner with broker distribution teams to support dental brokers and sales processes, optimizing where possible, and ensuring all steps in the process from pre-sale to enrollment are well managed.
- Serve as liaison between Sales, Operations, and cross-functional teams to ensure business requirements for dental system capabilities are understood and delivered successfully.
- Translate dental business needs into requirements and workflows to support smooth solution decisions.
- Identify and resolve gaps in dental quoting, enrollment, and service always emphasizing broker and customer usability.
- Synthesize data to highlight trends and risks, working together with business and sales operations stakeholders to manage improvements on the dental backlog.
- Ensure improvements and changes are aligned to dental growth targets.
- Collaborate with training resources to communicate system and process changes to internal and external stakeholders.
- Support UAT, training, and rollout for emerging features.
- Participate in internal helpdesk issue tracking of broker issues and tickets, identify root causes that support simplified solutioning, and ensure fixes meet stakeholder expectations.
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