Insurance Customer Service Supervisor
New
P
Porch GroupInsurance
United StatesFull-TimeManager
Salary$54,000 to $75,600 annually
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Job Details
- Experience
- 3+ years
- Required Skills
- Microsoft Office
Requirements
- Minimum of 3+ years of experience in a call center environment
- At least 2 years in a supervisory role preferred
- Strong knowledge of property and casualty insurance
- P&C Licensed required
- Recent call center handling experience
- Proficiency in Microsoft Office and customer service software
- Outstanding communication and interpersonal skills
- Excellent leadership and team management abilities
- Customer-service oriented with a problem-solving attitude
- BSc degree in Business Administration or relevant field, or equivalent experience
Responsibilities
- Supervise day-to-day operations in the customer service department
- Foster a positive and collaborative work environment
- Respond to escalated customer service issues in a timely manner
- Continuously improve call center processes and performance
- Ensure team compliance with company policies, procedures, and industry regulations
- Monitor and analyze call center performance metrics, including call volume, response times, quality, and customer satisfaction
- Assist in training and hiring of customer service staff
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