Insurance Customer Service Representative
W
W InsuranceInsurance
Must reside within 80 miles of 901 Bagby Street, Houston, TX 77002, 10:30am CT - 7:00pm CT; 9:30am CT - 9:45pm CT; 10:00am CT - 7:00pm CTFull-TimeEntry
Salary$20.51 - $24.13
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Job Details
- Languages
- Spanish
- Required Skills
- Microsoft OfficeCustomer serviceData entry
Requirements
- High School diploma or GED required; college degree preferred.
- Property & Casualty or Personal Lines license required (or ability to obtain within 90 days).
- Spanish fluency required for bilingual queue (assessment provided).
- Strong computer, phone, typing, grammar, and multitasking skills.
- Excellent customer service, active listening, and problem-solving abilities.
- Strong attention to confidentiality and compliance.
- Flexible to work extended hours, weekends, nights, and holidays.
- Must reside within 80 miles of 901 Bagby Street, Houston, TX 77002.
- Previous insurance or call center experience preferred.
- Must pass a background check and drug screening.
Responsibilities
- Deliver exceptional service in a fast-paced contact center by resolving complex inquiries and supporting policy updates.
- Ensure compliance with company and PCI standards.
- Retain members through effective problem-solving and accurate documentation of all interactions.
- Identify opportunities to upsell and cross-sell insurance products while maintaining a customer-focused approach.
- Handle escalated contacts with courtesy and professionalism, collaborating with internal teams.
- Consistently meet and exceed individual and team performance goals.
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