Client Relations Account Executive II
New
L
LoanCareMortgage Banking
United StatesFull-TimeMiddle
Salary46,700 - 78,400 USD per year
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Job Details
- Experience
- 3+ years
- Required Skills
- Microsoft ExcelMicrosoft OfficeCustomer serviceNegotiationPowerPoint
Requirements
- High School Diploma or equivalent.
- 3+ years of experience in mortgage servicing or mortgage banking.
- 3+ years of customer service experience.
- Proficient knowledge of LPS/MSP systems.
- Proficient knowledge of Microsoft Office applications (e.g., Excel, PowerPoint).
- Proficient negotiation and mediation skills.
- Proficient vendor/client management and communication skills.
- Proficient analytical, problem-solving, research, interpretive, and decision-making skills.
- Detail-oriented with the ability to manage multiple priorities.
- Ability to work in a fast-paced environment.
Responsibilities
- Oversee and maintain all aspects of the client relationship.
- Maintain client satisfaction by ensuring comparisons are done month-to-month and managing issue escalations.
- Serve as the main point-of-contact for client inquiries and concerns.
- Train and implement new staff members within the client's shop.
- Utilize internal and external resources to stay informed on industry news and changes.
- Provide monthly business reviews for clients on trends and SLAs.
- Research, resolve, and report client problems and ensure prompt delivery of solutions.
- Evaluate and assess reports for trending and tracking client concerns.
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