Polish Speaking Solutions Consultant
New
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Mercier Consultancy GroupCustomer Support Services
Sofia, Sofia City Province, Bulgaria. Athens, Attica, Greece. Poland. Germany. Spain. PortugalFull-Time
SalaryCompetitive Monthly Salary, Monthly Performance Bonus, €1,500 Signing Bonus (one-time)
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Job Details
- Languages
- Native or fluent Polish (spoken and written)
- Required Skills
- Problem SolvingCustomer support
Requirements
- Native or fluent Polish (spoken and written).
- Strong communication skills with a focus on delivering high-quality Customer Support Services.
- Strong problem-solving abilities and a service-oriented mindset.
- Proven ability to work effectively in a fast-paced, multi-cultural environment.
- Previous experience in a contact center or service-led industry is highly preferred.
Responsibilities
- Act as the primary point of contact for Polish-speaking clients, ensuring excellence in all Customer Support Services interactions.
- Analyze client needs to provide tailored solutions, maintaining high service standards.
- Resolve complex inquiries through phone, email, and live chat platforms.
- Maintain detailed records of customer interactions to contribute to support process improvements.
- Collaborate with international teams to meet and exceed performance KPIs and quality benchmarks.
- Utilize deep product knowledge to troubleshoot issues and offer proactive, value-added guidance to end-users.
- Participate in regular feedback sessions to foster a culture of continuous growth.
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