Director of Operations, MSP Service Delivery
New
B
bdManagedITManaged IT Services
United StatesFull-TimeDirector
Salary120,000 - 135,000 USD per year
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Job Details
- Required Skills
- LeadershipProject Management
Requirements
- Hands-on background as an IT engineer, systems administrator, MSP technician, or technical lead.
- Subsequent experience moving into operations, service delivery leadership, or team management.
- Strong working knowledge of MSP service delivery, including ticket flow, escalation paths, and project handoffs.
- Technical depth to evaluate engineering utilization and identify root causes versus symptoms.
- Proven experience leading operations and technical teams.
- Ability to build repeatable systems and improve operational workflows.
- Strong written and verbal communication skills.
- Strong follow-through, accountability, and problem-solving skills.
- Bachelor’s degree preferred, not required.
Responsibilities
- Oversee daily operational flow across service delivery, projects, and internal priorities.
- Help ensure tickets, projects, client commitments, and team responsibilities move with clarity and follow-through.
- Guide service priorities, ticket flow, project handoffs, and escalation paths.
- Identify blockers, recurring issues, service gaps, and process breakdowns.
- Strengthen workflows, SOPs, communication, documentation, and accountability.
- Create visibility into service quality, workloads, priorities, risks, and results.
- Lead, coach, and support managers, team leads, and technical team members.
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