- Monitor and govern key performance indicators (KPIs) across the Field Service organization.
- Analyze operational and financial performance trends to identify opportunities, risks, and corrective actions.
- Develop dashboards, scorecards, and operational review materials to support leadership decision-making.
- Provide strategic leadership and direction to Regional Operations Managers to ensure performance consistency.
- Enforce enterprise-wide operational governance and audit strategies to drive compliance.
- Lead cross-functional initiatives to improve service delivery and operational efficiency.
- Manage annual operating plans, budgeting, and forecasting processes.
- Oversee operational compliance programs, including safety, quality assurance, and regulatory adherence.
- Coach and develop a team of Regional Operations Managers, Business Analysts, and Project Managers.
Project ManagementBusiness AnalysisOperations Management+1 more