Customer Service Agent: Italian
F
FeverEntertainment Technology
Location: Remote Spain, 8:00 am to 16:00 pmFull-Time
Salary not disclosed
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Job Details
- Languages
- High Italian level (oral & written) and fluent in Spanish or English
- Required Skills
- Customer serviceTime ManagementZendesk
Requirements
- High level of Italian (oral & written).
- Fluent in Spanish or English.
- Previous experience in User Support or Customer Service positions is highly valuable.
- Previous experience using Zendesk is preferred.
- Strong skills in planning, organizing, prioritizing, and executing simultaneous tasks.
- Excellent communication and interpersonal skills.
- Solution-oriented and reliable professional demeanor.
- Detail-oriented with excellent time-management capabilities.
- Flexibility and ability to adapt to rapid changes.
- Must reside in Spain.
Responsibilities
- Provide customer service via phone, e-mail, or social media to resolve daily incidents.
- Manage and efficiently handle incoming calls and chats to ensure high-quality communication.
- Provide accurate, valid, and complete information using the appropriate tools.
- Handle customer complaints, propose appropriate solutions, and ensure resolution within time limits.
- Maintain records of customer interactions, process accounts, and file necessary documents.
- Follow internal communication procedures, guidelines, and policies.
- Perform parallel work for the Department of Operations as incident resolution allows.
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