Customer Service Agent: Portuguese (night shift)
New
F
FeverLive Entertainment
Location: Remote Spain, 00:00 am to 8:00 amFull-Time
Salary not disclosed
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Job Details
- Languages
- High Portuguese level (oral & written) and fluent in English
- Required Skills
- Customer serviceTime ManagementZendesk
Requirements
- High level of Portuguese (oral and written).
- Fluent in English.
- Previous experience in User Support or Customer Service roles.
- Experience using Zendesk is preferred.
- Skilled at planning, organizing, prioritizing, and executing simultaneous tasks.
- Strong communication and interpersonal skills.
- Detail-oriented with excellent time-management skills.
- Ability to adapt to rapidly changing priorities.
- Reside in Spain.
Responsibilities
- Manage incoming calls, chats, and customer service inquiries.
- Resolve customer incidents via email, phone, or social media.
- Handle customer complaints and provide appropriate solutions within time limits.
- Keep records of customer interactions, process customer accounts, and file documents.
- Follow communication procedures, guidelines, and policies.
- Perform parallel work for the Department of Operations.
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