Customer Service Agent (French Night Shift)
New
F
FeverLive Entertainment
Candidates must reside in Spain, 00:00 to 06:00 am (night shift)Full-TimeMiddle
Salary not disclosed
Apply NowOpens the employer's application page
Job Details
- Languages
- High French level (oral & written) and fluent in Spanish or English
- Required Skills
- Customer serviceTime ManagementZendesk
Requirements
- Previous experience in User Support or Customer Service positions is highly valuable.
- High level of proficiency in French (oral and written).
- Fluency in Spanish or English.
- Experience using Zendesk is preferred.
- Ability to reside in Spain is mandatory.
- Strong planning, organizing, and multi-tasking abilities.
- Excellent time-management and detail-oriented skills.
- Solution-oriented and reliable professional demeanor.
- Flexibility to adapt to rapid changes in a dynamic environment.
- Excellent interpersonal and communication skills.
Responsibilities
- Manage incoming customer calls, chats, and inquiries across email, phone, and social media platforms.
- Solve incidents using established methods and tools to provide accurate and complete information.
- Handle customer complaints, offer appropriate solutions, and ensure resolution within time limits.
- Keep records of customer interactions, process accounts, and file documents systematically.
- Follow internal communication procedures, guidelines, and company policies.
- Perform parallel tasks for the Department of Operations during quiet periods.
- Take the extra mile to engage customers and maintain high service standards.
View Full Description & ApplyYou'll be redirected to the employer's site
