Customer Service Agent - English (Night Shift)
New
F
FeverLive Entertainment
Candidates must reside in Spain, Night shift: 00:00 am to 8:00 amFull-Time
Salary not disclosed
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Job Details
- Languages
- High English level (oral & written) and fluent in Spanish and English
- Required Skills
- Customer serviceTime ManagementZendesk
Requirements
- High level of English (oral & written) required.
- Fluent in Spanish required.
- Previous experience in User Support or Customer Service positions.
- Experience using Zendesk preferred.
- Skilled at planning, organizing, prioritizing, and executing simultaneous tasks.
- Good communication and interpersonal skills.
- Solution-oriented and reliable professional demeanor.
- Detail-oriented with excellent time-management skills.
- Flexibility to adapt quickly to changes.
- Available for night shift hours (00:00 am to 8:00 am, 5 days/week).
- Must reside in Spain.
Responsibilities
- Provide customer support via phone, e-mail, or social media to resolve daily incidents.
- Manage and efficiently handle incoming calls and chats to ensure high-quality communication.
- Provide accurate, valid, and complete information using the right methods and tools.
- Handle customer complaints, provide appropriate solutions and alternatives within time limits, and follow up to ensure resolution.
- Keep records of customer interactions, process customer accounts, and file documents.
- Follow communication procedures, guidelines, and policies.
- Perform parallel work for the Department of Operations as incident resolution allows.
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