Customer Service Agent: Korean (night shift)
New
F
FeverEntertainment Technology
Candidates must reside in Spain, 00:00 am - 8:00 amFull-TimeEntry
Salary not disclosed
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Job Details
- Languages
- Korean, Spanish or English
- Required Skills
- Customer serviceTime ManagementZendesk
Requirements
- High Korean level (oral & written) and fluent in Spanish or English.
- Previous experience in User Support or Customer Service positions.
- Experience using Zendesk is preferred.
- Skilled at planning, organizing, prioritizing and executing simultaneous tasks.
- Excellent communication and interpersonal skills.
- Detail-orientated with excellent time-management skills.
- Ability to work the night shift schedule (midnight to 8:00 am, 5 days/week).
- Must reside in Spain.
Responsibilities
- Provide customer service by phone, e-mail or social media for solving any incidents generated daily.
- Manage and efficiently handle incoming calls and chats to ensure high-quality communication with clients.
- Provide accurate, valid and complete information by using the right methods/tools.
- Handle customer complaints, provide appropriate solutions and alternatives within time limits, and follow up to ensure resolution.
- Maintain records of customer interactions, process customer accounts, and file documents.
- Follow communication procedures, guidelines, and policies.
- Perform parallel work for the Department of Operations as incident resolution allows.
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