Customer Service Agent: Italian
F
FeverLive entertainment
Candidates must reside in Spain, 16:00 pm to 00:00 amFull-TimeEntry
Salary not disclosed
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Job Details
- Languages
- High Italian level (oral & written) and fluent in Spanish or English
- Required Skills
- Customer serviceTime ManagementZendesk
Requirements
- High level of Italian (oral and written).
- Fluent in Spanish or English.
- Previous experience in User Support or Customer Service positions.
- Experience using Zendesk is preferred.
- Skilled at planning, organizing, prioritizing, and executing simultaneous tasks.
- Excellent time-management and interpersonal communication skills.
- Solution-oriented, reliable, and detail-oriented approach.
- Must reside in Spain.
Responsibilities
- Manage and efficiently handle incoming calls, emails, and chats to resolve daily incidents.
- Provide accurate, valid, and complete information using appropriate tools.
- Handle customer complaints by providing appropriate solutions and alternatives within time limits.
- Keep records of customer interactions, process accounts, and file documents.
- Follow established communication procedures, guidelines, and policies.
- Perform parallel administrative or operational work for the Department of Operations.
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