Customer Experience Associate
New
P
PeerspaceOnline marketplace
United States, hours flexible depending on time zoneFull-TimeEntry
Salary$25.00/hour
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Job Details
- Experience
- 1–2 years experience
- Required Skills
- Problem SolvingCustomer serviceWriting
Requirements
- 1–2 years experience in customer service, hospitality, support, or adjacent fields.
- Strong writing skills with high attention to detail, grammar, and tone.
- Comfortable with technology and using AI tools effectively.
- Ability to work with empathy and exercise creative problem-solving.
- Ability to manage a case queue to resolution independently.
- A sense of humor and genuine enthusiasm for helping people.
- Third party marketplace experience (preferred).
- Experience with Intercom (preferred).
- Ability to work a 4-week rotating schedule that includes weekends.
Responsibilities
- Work a queue of guest and host conversations across chat, email, phone, and SMS.
- Resolve booking issues, mediate misunderstandings between hosts and guests, and process cancellations and adjustments.
- Use AI assist tools and knowledge base to draft, check, and edit responses for accuracy and tone.
- Flag recurring issues, confusing policies, and product friction to leadership.
- Hit response-time and quality targets while maintaining complete case notes.
- Participate in team standups and communication via Slack.
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