- Assist customers via incoming phone calls for up to 24 hours per week.
- Respond to inbound email and web form tickets for up to 10 hours per week.
- Support customers via inbound AI chat for up to 12 hours per week.
- Participate in daily/weekly team meetings and stand-ups.
- Research and resolve complex customer issues.
- Contribute to root-cause analysis of bugs, operational misses, and service disruptions.
- Maintain high productivity and responsiveness within defined SLAs.
Problem SolvingData entryCustomer support