Customer Experience Associate I
C
ConduentCustomer Service
Remote – United StatesFull-TimeEntry
Salary$16.00/hour
Apply NowOpens the employer's application page
Job Details
- Languages
- Proficient in English
- Experience
- Minimum of 6 months of call center, customer service, or dispatch experience
- Required Skills
- Communication SkillsCustomer serviceData entry
Requirements
- High school diploma or GED required
- Minimum of 6 months of call center, customer service, or dispatch experience
- Strong communication and customer service skills
- Ability to work in a fast-paced call center environment
- Basic computer skills and ability to navigate multiple systems
- Proficient in English
- Reliable attendance and strong work ethic
- Must be available to work any 8-hour shift, Monday through Sunday
- Complete a mandatory 3-week paid training program
- Maintain a secure, wired high-speed internet connection (50 Mbps upload/download minimum; no Wi-Fi)
- Maintain a dedicated, quiet, distraction-free workspace
Responsibilities
- Provide professional customer service support via inbound calls
- Handle high-volume call center interactions efficiently and accurately
- Resolve customer inquiries, issues, and complaints in a timely manner
- Maintain accurate records through data entry and system updates
- Follow company processes, compliance standards, and quality guidelines
- Meet productivity, attendance, and performance metrics
- Collaborate with team members to improve customer satisfaction
View Full Description & ApplyYou'll be redirected to the employer's site
