Customer Experience Associate
New
H
Home ChefFood Delivery
Remote, Monday - Friday from 10:00am - 6:30pm CSTFull-TimeEntry
Salary17.5 USD per hour
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Job Details
- Required Skills
- Analytical SkillsTroubleshootingData entryCustomer support
Requirements
- Prior experience in Customer Support or related positions like retail or restaurants.
- High school degree or equivalent.
- Ability to type a minimum of 50 wpm.
- Solid verbal and written communication skills.
- Strong problem-solving and analytical skills to spot trends and research issues.
- Positive attitude toward customer communication and team collaboration.
- Ability to attend 3 weeks of full-time training (Monday–Friday, 9:00am–5:30pm CST).
Responsibilities
- Assist customers via incoming phone calls for up to 24 hours per week.
- Respond to inbound email and web form tickets for up to 10 hours per week.
- Support customers via inbound AI chat for up to 12 hours per week.
- Document customer issues and incidents accurately within support channels.
- Identify trends in customer inquiries to contribute to root-cause analysis of bugs and service disruptions.
- Participate in daily and weekly team meetings and stand-ups.
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