Renewal Manager
New
L
Leadership ConnectInformation Services
Remote (US)Full-TimeMiddle
Salary not disclosed
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Job Details
- Experience
- 2+ years
- Required Skills
- SalesforceAccount Management
Requirements
- 2+ years of contract administration or renewal management experience, ideally in a B2B subscription business model.
- Strong ability to coordinate workflows across teammates, track deadlines, and follow up persistently and diplomatically.
- Detail-oriented documentation practices with strong Salesforce account hygiene.
- Proven client-focused communication skills, including value positioning and handling renewal pushback or cancellation conversations.
- Highly organized with the ability to balance personal account management alongside team-wide renewal workflows.
- Bachelor’s degree in Business Administration, Public Policy, Marketing, or a related discipline, or equivalent experience.
- Comfortable working effectively in a remote environment.
Responsibilities
- Own contract administration and renewal workflows for the team, including reviewing renewals and coordinating with Revenue Operations.
- Manage the team's renewal calendar, keeping Account Directors on task and maintaining executed agreements in SharePoint.
- Monitor the account base for retention risk by tracking usage signals and partnering with Client Success.
- Manage a personal book of on-demand accounts, including renewals, account planning, and pricing discussions.
- Provide client onboarding and training to ensure users are activated and product value is positioned effectively.
- Maintain rigorous Salesforce documentation regarding account status, renewal opportunities, and billing contacts.
- Collaborate with Client Success on account hygiene, user management, and identifying upsell opportunities.
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