- Own contract administration and renewal workflows for the team, including reviewing renewals and coordinating with Revenue Operations.
- Manage the team's renewal calendar, keeping Account Directors on task and maintaining executed agreements in SharePoint.
- Monitor the account base for retention risk by tracking usage signals and partnering with Client Success.
- Manage a personal book of on-demand accounts, including renewals, account planning, and pricing discussions.
- Provide client onboarding and training to ensure users are activated and product value is positioned effectively.
- Maintain rigorous Salesforce documentation regarding account status, renewal opportunities, and billing contacts.
- Collaborate with Client Success on account hygiene, user management, and identifying upsell opportunities.
SalesforceAccount Management