Customer Success Manager
O
OrdergrooveSaaS Retail-tech
Anywhere in the USFull-TimeMiddle
Salary$120,000 OTE + equity
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Job Details
- Experience
- 3-6+ years
- Required Skills
- Project ManagementSalesforceShopifyCustomer SuccessSaaSGoogle Workspace
Requirements
- 3-6+ years of customer or vendor management experience.
- Experience in SaaS retail-tech or mar-tech.
- Experience managing complex initiatives from inception to optimization.
- Strong communication, interpersonal, and presentation skills.
- Experience with e-commerce platforms such as Shopify, Salesforce, BigCommerce, or Magento.
- Prior experience working for or with digital agencies.
- Proficiency in Google Suite.
- BS / BA degree.
Responsibilities
- Develop a deep understanding of customers' businesses, objectives, and success criteria.
- Take full ownership of portfolio health and results by anticipating blockers and driving stakeholder action.
- Identify key stakeholders and build solid relationships with client operating partners.
- Anticipate customer needs and manage project plans to ensure high-quality delivery.
- Educate customers on best practices to steer relationship commerce program KPIs.
- Conduct comprehensive business reviews with data-backed recommendations.
- Leverage scalable tools for engagement and lead effective customer meetings.
- Support internal team members and share best practices.
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