Senior Customer Success Manager - Nordics
New
C
Constructor.ioECommerce Search Discovery
Based in EMEA, ideally in the Nordics—particularly Finland, Sweden, or Denmark.Full-TimeSenior
Salary not disclosed
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Job Details
- Experience
- At least three years of experience
- Required Skills
- Stakeholder managementCustomer SuccessAccount Management
Requirements
- Based in EMEA, ideally in the Nordics—particularly Finland, Sweden, or Denmark.
- At least three years of experience managing relationships with enterprise customers in Customer Success, Account Management, Solutions Consulting, or a similar role.
- Experience working with complex enterprise organizations and building relationships with technical, product, and executive stakeholders.
- Strong executive presence with the confidence to lead strategic conversations, QBRs, and EBRs.
- Strong influencing and stakeholder-management skills, capable of driving progress without direct authority.
- Proven problem-solving skills and the ability to learn quickly in a technically sophisticated environment.
- Experience in ecommerce, digital commerce, search, or product discovery is highly valued.
- Fluency in a Nordic language is an advantage.
Responsibilities
- Own the customer journey from project kick-off, launch, adoption, and ongoing value realization.
- Build trusted relationships across complex enterprise organizations with stakeholders ranging from technical teams to C-level executives.
- Align technical and business stakeholders around a shared success plan based on customer goals and priorities.
- Translate technical concepts and performance data into clear business value and measurable outcomes.
- Plan and lead QBRs and EBRs to communicate impact and facilitate strategic conversations.
- Lead escalations with clarity, urgency, and cross-functional coordination.
- Advocate for customer needs while balancing engineering involvement and technical feasibility.
- Provide proactive, strategic recommendations based on performance data and ecommerce best practices.
- Maintain clear success plans, stakeholder maps, and documentation to ensure internal and external alignment.
- Partner with Account Management to support retention and identify expansion opportunities.
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