Customer Retention & Account Manager
New
K
KodlandEdTech
Warsaw, Centrum, Łódź, Kraków, Wrocław, PolandFull-TimeJunior
Salary4,000 - 5,000 PLN per month
Apply NowOpens the employer's application page
Job Details
- Languages
- Polish (C1 native or fluent), English (B2+)
- Experience
- Min. 6 miesięcy
- Required Skills
- SalesforceHubSpotAccount ManagementCRM
Requirements
- Fluent or native Polish proficiency (written and spoken) is mandatory.
- B2+ proficiency in English for internal communication.
- Minimum 6 months of professional experience in sales, retention, account management, or similar roles.
- Proficiency in CRM software (e.g., HubSpot, Salesforce, or similar).
- Strong understanding of sales closing techniques.
- Comfort working in a KPI-driven environment.
- Ability to work effectively in a remote and international environment.
Responsibilities
- Manage a portfolio of existing clients to drive high engagement and long-term retention.
- Execute sales and retention activities through multiple channels including phone, WhatsApp, email, and CRM systems.
- Build and maintain strong client relationships while recommending appropriate educational solutions.
- Negotiate offers and successfully close renewals, upsells, and customer reactivations.
- Maintain accurate records in CRM and collaborate effectively with internal teams.
View Full Description & ApplyYou'll be redirected to the employer's site
