Resident Support Specialist
E
ExtenteamProperty Management
Location: PhilippinesFull-TimeMiddle
Salary not disclosed
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Job Details
- Required Skills
- Microsoft Power BIMicrosoft ExcelCustomer service
Requirements
- High school diploma or equivalent.
- Background in customer service with strong verbal and written communication skills.
- Proficiency in Microsoft Office Suite (Outlook, Excel, Power BI).
- Internet speed minimum 30mbps (wired connection required).
- Computer hardware: i5 11th Gen or higher, minimum 8 GB RAM.
- Operating system: Windows 11 or MacOS Catalina or higher.
- Private and quiet dedicated home office area.
- Back-ups for power or internet provider interruptions.
- Good headset and webcam (preferably noise-canceling headset).
- Experience with property management software is a plus.
Responsibilities
- Proactively contact residents within your assigned portfolio to discuss lease renewals.
- Effectively communicate renewal options, lease terms, and rent increases.
- Address resident concerns and objections regarding renewals and negotiate lease terms.
- Ensure timely processing of lease renewals.
- Respond to resident inquiries via phone, email, and other communication channels.
- Assist residents with move-out procedures and ensure a smooth transition.
- Monitor compliance with renter's insurance requirements.
- Escalate complex issues to appropriate on-site team members.
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