Patient Support Representative - Appointment Scheduling
New
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TwoconnectHealthcare
Metro Manila, Philippines, Monday–Friday: 5:00 AM – 2:00 PM PHTFull-Time
Salary not disclosed
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Job Details
- Required Skills
- Customer service
Requirements
- Bachelor’s degree or certification in Health Sciences, Communications, Business Administration or a related field.
- Proven experience in a sales support or customer service role, preferably within a medical or healthcare setting.
- Background in the medical field, such as healthcare administration, medical sales, or a similar area.
- Excellent communication and interpersonal skills.
- Strong organizational and time management abilities.
- Proficiency with lead management and CRM software.
- Ability to multitask and prioritize effectively in a busy environment.
- Empathetic, patient-focused attitude with a commitment to delivering high-quality service.
- High level of professionalism, integrity, and respect for patient confidentiality.
Responsibilities
- Respond to and convert enquiries received through various marketing channels (phone, email, forms, etc.).
- Provide information about chiropractic services, addressing any questions or concerns potential patients may have.
- Manage incoming leads, leverage sales skills and follow up in a timely and professional manner.
- Reactivate previous patients through proactive outreach and follow-up campaigns.
- Maintain accurate and up-to-date records of all enquiries and interactions in the lead management system.
- Track and report on lead conversion rates and other relevant metrics.
- Schedule initial consultations and follow-up appointments for new and existing patients.
- Coordinate with chiropractors and other clinic staff to ensure availability and smooth scheduling processes.
- Handle payment transactions for consultations and treatments.
- Deliver excellent customer service and address issues promptly.
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