Customer Service Representative (Mandarin Bilingual)
New
W
WingCustomer Service
Manila, Philippines, US work hoursFull-TimeEntry
Salary$760 - $980 a month; Up to $1100
Apply NowOpens the employer's application page
Job Details
- Languages
- English and Mandarin
- Experience
- At least 1-year
- Required Skills
- MS OfficeCustomer serviceCRM
Requirements
- At least 1-year proven experience as a Customer Service Representative in a B2C or B2B capacity.
- Excellent English and Mandarin communication skills, both written and verbal (at least B2 level).
- Excellent phone, email, and instant messaging communication skills.
- Solid organizational and time management skills.
- Tech savvy and familiar with current technologies like desktop sharing, cloud services, CRM, and VoIP.
- Experience with word-processing software and spreadsheets (e.g., MS Office).
- Knowledge of online calendars and scheduling (e.g., Google Calendar).
- Proactive and confident with keen attention to detail.
- Must have a USB headset with noise cancellation and a working webcam.
- Computer with at least 1.8 GHz processor and 4GB RAM.
- Main internet speed of at least 25 Mbps and backup internet of at least 10 Mbps.
Responsibilities
- Handle English- and Mandarin-speaking customer inquiries, calls, messages, and CRM records.
- Prepare and review estimates, product details, pricing, and order information.
- Send invoices and collect deposits.
- Follow up with customers and coordinate approvals.
- Support scheduling and calendar management.
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